This document contains self-service instructions on how to reset your password and, if necessary, unlock your Active Directory account without the assistance of Desktop Support.
If you are prompted to reset your password, keep in mind that your password must be at least eight characters in length and include at least three of these four elements:
IMPORTANT! Passwords must be reset at least every 90 days but no more frequently than three days. If you have been locked out of your account because the password expired, go to the section below entitled Unlocking Your Einstein Active Directory Account.
To reset your password:
IMPORTANT! These self-service instructions require that you have already enrolled in Self-Service Password Reset as described in How to Enroll in Self-Service Password Reset.
An account can be locked if the password is expired or if one were to make too many failed login attempts in a short amount of time. If so, go to step 3. In the latter case, the account is locked for 30 minutes. If you do find yourself locked out of your Einstein account, you can unlock your account and reset your password. To do so: